Scattered knowledge
Documents, guidelines and procedures are not always quick or easy to find.
Naru and Helpdesk From question to solution.
From question to solution.
Naru & Helpdesk.
Find information through a natural conversation with Naru or create a helpdesk ticket when personal follow-up is needed.
Finding knowledge and following up questions belong together.
Disconnected support requests
Questions arrive through different channels and can lack structure or ownership.
Unclear follow-up
Without a status, category and priority, users and support teams do not know what comes first.
One support flow
A direct answer where possible. Follow-up where needed.
Naru makes available knowledge accessible through conversation. If an answer is not enough or action is required, Helpdesk creates a structured request with clear follow-up.
Help people faster
Users search documents, guidelines and procedures without navigating every source themselves.
Better follow-up
Support teams manage requests centrally and keep category, priority and progress visible.
Connected
Naru + HelpdeskConversations, knowledge and personal follow-up come together in one recognisable experience.
Support becomes manageable
Find information fasterFewer disconnected requestsClear ticket statusConsistent support
Naru and Helpdesk strengthen each other
Naru provides an accessible conversational interface for information and process questions. Helpdesk supports questions, complaints and problems that require registration, prioritisation or personal follow-up.
- Use Naru to search documents, guidelines and specific information
- Register a question or problem as a Helpdesk ticket
- Use available knowledge-base information for consistent answers and follow-up
Everything for knowledge and support
Conversations with Naru
Ask questions in plain language through a familiar conversational interface.
Find information
Search documents, guidelines, procedures and other available knowledge.
Task support
Help users with process questions and specific activities.
Adapted to your organisation
Align the conversation and available knowledge with your implementation and user context.
Ticket management
Create, manage and close tickets once a request has been resolved.
Category and priority
Classify issues so the support team can work with focus.
Status tracking
Track support requests from registration through closure.
Knowledge-base integration
Use available solutions and guidance when answering tickets.
Typical applications
Employee questions
Give employees quick access to system documentation, internal guidance and support.
System and process issues
Register incidents or process questions, set priorities and track resolution.
Care processes
Support procedure questions and record solutions for later reuse.
Adapted to your implementation.
Functions, knowledge sources and configuration are aligned with your processes and security requirements. When sensitive information must remain inside your environment, Naru can use a local or on-premises LLM.
- Configuration of the conversational experience
- Connections to available knowledge sources
- Categories, priorities and statuses that match your operations
- Private AI inside your infrastructure or isolated cloud
- Human follow-up when a knowledge answer is not enough
How Naru and Helpdesk work together
From user question to an answer or tracked request
The user starts with a normal question. Naru finds available information; when more support is needed, Helpdesk provides registration and follow-up.